Privacy policy

FRANCIA RAPHAELA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FRANCIA RAPHAELA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. This Privacy Policy is drafted to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information as defined under the Privacy Act 1988 (Cth) — being information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details (name, address, billing/shipping address, phone number, email).
Financial information (payment card details, transaction history, payment confirmations).
Account information (username, password, preferences, settings).
Transaction information (purchases, returns, exchanges, cancellations, wishlists, order history).
Communications (customer support enquiries, emails, messages).
Device information (IP address, browser type, device identifiers).
Usage information (interactions with our Services, browsing activity).

How We Use Your Personal Information

We use your personal information for purposes permitted under the Australian Privacy Principles, including:

Providing and improving our Services (fulfilling orders, processing payments, shipping, returns, account management, tailored shopping experience).
Marketing and promotions (sending email, SMS, or postal promotions, or targeted online advertising — you may opt out at any time).
Security and fraud prevention (account authentication, investigating unlawful or suspicious activity).
Communications (responding to your enquiries, providing customer support).
Legal compliance (responding to lawful requests, complying with regulatory obligations under Australian law).

How We Disclose Personal Information

We may share your information in limited circumstances, such as:

With Shopify and other service providers (IT, shipping, payments, analytics).
With business and marketing partners, in line with your rights under Australian law.
When you consent, e.g., social media logins or direct requests.
Within our corporate group.
As part of a business sale or merger.
To comply with Australian law, courts, or regulators.

Where we disclose your information overseas, including to Shopify’s servers in Canada, the United States or other jurisdictions, we will take reasonable steps to ensure that recipients comply with the APPs or are otherwise subject to privacy laws that protect your information in a substantially similar way.

Children’s Data

Our Services are not directed to children under 18 in Australia. We do not knowingly collect personal information from children. If you are a parent/guardian and believe your child has provided personal information, please contact us and we will delete it.

Security and Retention

We take reasonable steps under the APPs to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by Australian law.

Your Rights Under Australian Law

You have rights under the Privacy Act 1988 (Cth), including:

Access – to request a copy of the personal information we hold about you.
Correction – to request we update or correct your information if it is inaccurate or out of date.
Deletion/Anonymity – while not always an absolute right under Australian law, you may request deletion, and we will consider such requests in accordance with our legal obligations.
Unsubscribing – you may opt out of marketing at any time by clicking “unsubscribe” in emails or contacting us directly.

We will respond to your requests in a reasonable time, usually within 30 days, as required under Australian law.

Complaints

If you have any concerns about how we handle your personal information, please contact us using the details below. We will respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

International Transfers

Your information may be transferred outside of Australia. When this occurs, we take reasonable steps to ensure that overseas recipients handle your information consistently with the Australian Privacy Principles.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted here with a new "Last updated" date.

Contact

For any privacy-related enquiries, to exercise your rights, or to make a complaint, please contact us at:

Email: support@franciaraphaelaphotography.com
Post: PO BOX 5124, Bentleigh East, VIC, 3165, AU