Privacy Policy

Overview

This Privacy Policy explains how Francia Raphaela Photography (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website or purchase from us. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that you provide directly, including:

Name

Email address

Billing and shipping address

Payment details (processed securely by Shopify or payment providers)

Order information

Any information sent to us via email or forms

We also automatically collect basic usage data such as device information, IP address, pages visited and browser type (collected through Shopify and cookies).

How We Use Your Information

We use your information to:

Process and fulfil your orders

Communicate with you about your order or enquiries

Improve our website and customer experience

Prevent fraud and comply with legal obligations

Send updates or marketing emails if you have opted in (unsubscribe any time)

Third-Party Services

We share information only with trusted service providers who assist us in operating our business, including:

Shopify

Our store is hosted on Shopify, which processes your personal data and payment information. Shopify stores your information securely according to its own privacy practices.

Fulfilment Partners

We provide your shipping details to our print and framing suppliers so they can produce and deliver your order on our behalf.

These third parties only receive the information necessary to perform their services and must protect it.

Cookies

Our website uses cookies (through Shopify) to enable basic site functionality, track usage, and improve your shopping experience. You can disable cookies in your browser settings, but some features may not work.

How We Store and Protect Your Information

Your personal information is stored securely through Shopify’s data systems and our internal records.

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. However, no online method is 100% secure, and we cannot guarantee absolute security.

Marketing Communications

If you subscribe to our mailing list, we may send you updates or promotional emails. You can unsubscribe at any time using the link in the email or by contacting us.

Accessing or Correcting Your Information

You may request access to or correction of the personal information we hold about you by contacting us. We will respond within a reasonable time as required under Australian privacy law.

Your Rights Under Australian Law

You have rights under the Australian Privacy Act, including:

The right to access your personal information

The right to request corrections

The right to make a privacy complaint

If you believe your privacy rights have been breached, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

For privacy questions or requests, please contact:

Francia Raphaela Photography
Email: info@franciaraphaelaphotography.com

Address: PO Box 5124, Bentleigh East VIC 3165
ABN: 30306632091