Delivery and Returns

Delivery Timeframes

All products are made to order. Production and delivery times vary depending on the type of product purchased:

Print + Frame Orders

Estimated delivery time: 4-5 weeks
This includes printing, framing, quality checks, and delivery to your address.

Print-Only Orders

Estimated delivery time: 2-3 weeks
Prints are produced to order and shipped directly after printing.

Delivery timeframes may vary slightly due to courier delays, seasonal demand, or production factors. You will receive tracking information once your order has been dispatched.

Damaged or Faulty Items

We take great care to ensure your artwork arrives safely. However, if your order arrives damaged or faulty, please notify us. 

To help us resolve the issue quickly, please provide:

- A brief description of the issue

- Clear photos showing the damage to the product and packaging

Once received, we will organise a replacement or reprint at no additional cost to you.

Change of Mind

Because all products are custom made, we cannot accept returns or offer refunds for change of mind. Please double-check your chosen size, frame colour, and any customisations before placing an order.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please contact us and we will correct the issue promptly.

Lost Parcels

If a parcel is delayed or appears lost in transit, please contact us and we will investigate with the courier. Replacements will be handled on a case-by-case basis.

Contact

For all delivery or return enquiries, please contact:
Email: info@franciaraphaelaphotography.com